Thank you for visiting thougallery.com. Kindly find the answers you need by viewing the FAQ topics below.

Should you have any further questions, please feel free to reach us at Cs@thougallery.com

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RETURNS & EXCHANGES

Returns Policy

Returns must be authorized by THOU gallery. If you would like to return an item from your order, please email Cs@thougallery.com begin a Return Authorization with “Order #XXX – Return” in the subject line. Returns must be requested within 7 days of receiving your order and items must be in the same condition that you received it, unworn or unused, free of damage, with tags attached and in its original packaging to be eligible. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Cs@thougallery.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted.

Upon authorization of the return, customers will be provided with a shipping label. Please ship the return within 7 days of receipt of the label. Depending on your financial institution, please allow up to 7-10 business days for the refund to reflect in your account.

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You can always contact us for any return questions at Cs@thougallery.com

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Exchanges Policy

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Otherwise, exchanges must be authorized by THOU gallery. If you would like to exchange an item from your order, please email Cs@thougallery.com to begin an Exchange Authorization with “Order #XXX – Exchange” in the subject line. Exchanges must be requested within 7 days of receipt of your order and items must be in the same condition that you received it, unworn or unused, free of damage, with tags attached and in its original packaging to be eligible. You’ll also need the receipt or proof of purchase. 

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Upon authorization of the exchange, customers will be provided with a shipping label. Please ship the exchange within 7 days of receipt of the label.

To start an exchange, you can contact us at Cs@thougallery.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at Cs@thougallery.com.

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Additional Return & Exchange Information

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Please note:

– Orders returned to us without a return authorization may face delays in processing. Returns will only be authorized to the original purchaser.

– All items must be returned to us in the condition you received them in (seals and tags attached)- any returns received which do not meet our return policy requirements may be refused.

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SHIPPING TERMS

Please allow up to 72 hours for your order to process. You will receive a shipping confirmation once your order is processed. A tracking number will be provided upon dispatch of your order.

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THOU gallery is not responsible for any lost, misdelivered, or stolen shipments. The buyer assumes all responsibility of claims or correspondence with the shipping carrier. All shipment issues/claims must be handled through the initial couriers.

Shipping charges are not refundable unless merchandise is damaged or defective.

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Damages and Issues

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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you believe an item in your order is defective or there is an error with your order, such as receiving the wrong size or style, please email Cs@thougallery.com to begin a Return Authorization. Please write “Order #XXX – Return” in the subject line and include detailed pictures of the defected merchandise. Defection is at the discretion of THOU gallery. Kindly note that colors may vary between product images and the physical good due to technological variances in screen quality. If THOU gallery deems the merchandise to be defective or there to be an error in the order, a complimentary return label will be provided and a full refund will be processed to the customer upon receipt of the returned item. Please ship the return within 7 days of receiving the label.

If a refund is processed, please allow up to 30 days for the refund to reflect in your account.(THIS IS AN ESTIMATED WINDOW & IS DEPENDENT ON YOUR FINANCIAL INSTITUTION)